Return & Exchange Policy
We gladly accept returns within 14 days from the delivery date. Returns requested after this period will not be processed.
Eligibility
To be eligible for a return or exchange:
- Items must be in their original condition with all tags and packaging intact.
- Products must be unused, unworn, undamaged, and unwashed.
- TROUSER9 reserves the right to deny any refund, exchange, or store credit if the returned item does not meet our quality standards.
Exclusions
- Final Sale and Sample Sale items are not eligible for return or refund.
- Shipping fees are non-refundable.
Exchanges
We offer exchanges for a different size or color, pending availability.
- If the desired item is unavailable, you will receive a store credit for the value of the original purchase.
- Store credit does not expire and can be used toward any future purchase.
How to Initiate a Return or Exchange
- Email us at info@trouser9.com to request a return or exchange authorization.
- Please allow up to 2 business days for approval.
- Once approved, you will receive detailed return instructions.
- After the return is received and inspected, please allow 2-3 business days for processing.
- Refunds will be issued to the original payment method within 10 business days of processing.
Store Credit Option
- If you choose store credit instead of a refund, we’ll cover the return shipping cost.
- Store credit is processed immediately once the return is approved and does not expire.